Return Policy

You have 10 days to return unworn merchandise or unopened bottles in their original packaging if they are damaged or incorrectly shipped only.

All items to be returned are subject to quality approval .  You will be responsible for the cost of returning the merchandise. Shipping costs are non-refundable.

Return items must satisfy the following conditions:

• Garments must be unworn and in their original packaging.
• Garments must be free of marks and scents. We strongly recommend being makeup-free and perfume/deodorant-free when trying on our garments.
• Skin care and nutritional items must be unopened and in their original packaging.

We adhere to all Health Code Regulations. Because of this, we refuse to accept return items with a crotch lining once they have been worn. We suggest that you try on items with crotch linings over your own underwear.

We have the right to refuse the return of items with obvious signs of wear (i.e., if the items have been soiled, or have been smudged with makeup, or if the item has a distinct smell).

 

Return Procedure

To return a defective or incorrectly shipped item.

1.  Submit the online Return Form within five (5) business days of receipt of item.

2.  Ship the item, the invoice and a printed copy of the Return Form  within five(5) days after submittin online to

Malaud Health & Wellness 
206 Minden Lane 
Raleigh, NC 27607

We suggest that you mail it with the shipping tracking number, so that you can track if it has been delivered.

Your return will be processed within ten (10) business days once received. Please allow up to two billing cycles for a refund to appear on your credit card statement.

If any item is returned to us in violation of our return policy, we will not credit you for your return, and you will be responsible for the postage for us to ship the item back to you.

 

Malaud Health & Wellness